Ms Coly, what kind of people do you advise in the centre?
In the Senegalese-German Centre for Jobs, Migration and Reintegration (CSEAM) we take care of returnees, as well as the local population. Our advice is freely available to everyone. Many people come to us because they’re looking for a job, or they want to start a business. There's no need to make an appointment – anyone who is interested can simply visit us here in the centre from Monday to Friday. We also provide advice over the phone.
What is particularly important?
The first encounter is a decisive factor in our success. It’s therefore important for us to welcome everyone in a friendly way. Our approach is to offer a smiling face, a helping hand, an open ear and a respectful attitude. This creates trust and openness. Many people are then able to open up and tell us about their personal experiences. But if someone is sceptical and doesn't want to talk in detail about their problem, then I do my best to reassure them and to build trust. We treat all information as strictly confidential.